Take a few simple steps to find the right tutor

On TutorTower you can find tutors for both face-to-face lessons and for online lessons.

Tutors offer bundles, 1:1 lessons and group lessons. Bundles have a flat fee. Group lessons and 1:1 lessons have an hourly rate. The main steps in finding a tutor on TutorTower are:

  1. Sign in and use the relevant option(s) for finding your preferred tutor, depending on your requirements: (Note that after clicking the 'View tutors' icon, you can request 1:1 lessons, or you can buy group lessons or bundles depending on the subjects and formats that the tutor offers)
  2. Use TutorTower to make online pre-payments for lessons.
  3. Attend lesson(s) and leave a review afterwards.
  4. For group classes or 1:1 lessons buy more lesson time to continue learning in the same class. Because the class for lesson bundles expires after the last lesson, you cannot buy more lesson time in the same bundle. You need to buy another bundle if you wish to continue learning in this format.
  5. TutorTower sends payment to the tutor after the lessons.

  6. For further information read the summary and FAQ's below.

    Bundles

    Bundles can be held face-to-face, or they can be held online with participants speaking with each other via video chat software like Skype. Bundles have one or more learners. To join a bundle, follow the steps below.

    1. Find a bundle

    Select your preferred bundle from the list of available bundles.

    2. Payment

    Use our online payment facility to pay the bundle fee.

    3. Jump in and start learning

    Do the bundle and leave a review.

    Your honest review and feedback from other learners helps tutors to become better teachers and helps good tutors to get more lessons.


    1:1 lessons and Group lessons

    To help you succeed, good private tutors prepare personalised lessons for you according to your learning needs.

    You can choose when and where you learn. You can choose either face-to-face lessons, or online lessons where you can speak with your tutor via Skype or other video chat applications.

    To start 1:1 lessons or group lessons, follow the steps below.

    1. Find a Tutor for 1:1 lessons or for Group classes

    Post a tutoring job ad that will be visible on our tutoring jobs listing so that you can get responses from many tutors. Alternatively, find 1:1 tutors by browsing the list of available tutors, or find tutors for group lessons by browsing the list of group classes.

    You can use our internal messaging system to discuss hiring details with tutors.

    2. Pay for the first hour with your chosen tutor

    Only pay for one hour to give you the opportunity to try the tutor (TutorTower holds the payment for your security).

    3. Attend lesson

    After each lesson, send TutorTower confirmation that you have finished the lesson. TutorTower then sends payment to your tutor*.

    4. Continue learning with the same tutor

    If you are happy with the tutor, pay for more lessons and continue learning with the same tutor. You can also leave a review for the tutor.

    If you are not satisfied with the tutor, you can cancel the remaining lessons (having given the notice period required by the tutor's cancellation policy). This will put the money back on your TutorTower balance so that you can find another tutor on our website. If you do not wish to find another tutor you can take your money out of TutorTower for your remaining lessons.


    * If a tutor notifies TutorTower that a lesson was delivered but the learner fails to respond within 72 hours of the lesson finishing, TutorTower will deem the lesson to have been delivered and deduct the lesson payment from the learner’s TutorTower account.

    Learner: Frequently Asked Questions (FAQs)


    TutorTower exists to make it easy for you to find good tutors for bundles, group lessons and 1:1 lessons. On TutorTower you can find tutors for both face-to-face lessons and for online lessons. Tutors focus on your needs to help you to learn more efficiently and to achieve your goals faster. In addition to helping you achieve your goals, our aim is for you to enjoy your learning experience along the way.
    Scheduling lessons

    Bundles: A bundle enables learners to pay a flat fee for a package of one or more lessons including one or more learners. It is usually the tutor that determines the scheduling for bundles.

    When creating a bundle the tutor specifies the times of all the lessons. This is so that at the time of buying the bundle, learners can see the actual class times so that they know if they can attend or not. If a learner has prepaid for a bundle, but the learner can no longer attend the lesson, the learner must cancel attendance before the start of the bundle and according to the cancellation policy that the tutor selected for the bundle. After the bundle starts, learners cannot cancel or get a refund unless the tutor does not deliver the bundle.

    1:1 lessons: Usually you as the learner initiates 1:1 lessons by contacting the tutor and arranging a time for the lesson. The tutor then needs to create a lesson in TutorTower and schedule it for the time agreed with you.

    Note that if the learner has enough available unscheduled lesson time in a 1:1 class, when the tutor creates a lesson the system automatically connects the learner to the lesson. If the learner does not have enough prepaid lesson time when the tutor creates a new lesson the learner does not get connected to the lesson. The learner needs to buy more lesson time which allows the learner to select the lesson(s) to pay for and attend.

    If a learner has prepaid for a 1:1 lesson (manually or automatically when the tutor creates a lesson), but the learner can no longer attend the lesson, the learner must ask the tutor to reschedule the lesson or the learner can find the lesson in TutorTower and cancel attendance as described below.

    Group lessons: It is usually the tutor that initiates group class scheduling. If you have prepaid lesson time available in your class but cannot attend a group lesson (whether initiated by the tutor or you), you need to cancel your attendance as described below.

    For group lessons, if the learner has enough available unscheduled lesson time in a class, when the tutor creates a lesson the system does NOT automatically connect the learner to the lesson. The learner needs to select the lesson(s) to pay for and attend.

    Notifications about lesson changes: You get an email notification from TutorTower when your tutor creates, cancels or reschedules lessons in a 1:1 class, Group class or in a bundle.

    Make sure that you have pre-paid before the start of each lesson

    To check, go to the dashboard and look in the Group lessons (To do) section or the 1:1 lessons (To do) section for the lesson that you want to attend. If you have not prepaid there will be a message asking you to pay before the start of the lesson. Alternatively, go to the classroom and see if you are connected to the lesson that you want to attend. If you are not connected to the lesson, click connect and pre-pay before the lesson.

    Tutors are instructed not to teach learners that have not pre-paid. However, if the tutor does teach a learner without prepayment (this is not recommended), after the lesson TutorTower will send the learner the payment request that is submitted by the tutor.

    Can I reschedule bookings for Group lessons and 1:1 lessons?

    If your availability or the tutor's availability changes, instead of cancelling lessons you and the tutor may attempt to reschedule to mutually acceptable times. It is up to the absolute discretion of the learner or tutor, as the case might be, to accept or decline a rescheduling request. The tutor’s cancellation notice still holds if the tutor needs to decline your rescheduling request.

    For the purposes of recording the discussion, we encourage learners and tutors to use TutorTower’s internal messaging system to discuss rescheduling requests.

    If you and the tutor agree on a new time, the tutor must update the existing lesson with the agreed times. The tutor must update the lesson times before the start of the original lesson; this is the ideal solution.

    This is not ideal, but if the tutor fails to apply the new lesson times before the start of the original lesson times, you must answer “No” when TutorTower asks if you have you taken the original lesson. The tutor needs to create a new lesson for the new time agreed with the learner. You must then answer “Yes” when TutorTower asks if you have you taken the lesson with the new agreed times.

    Can I cancel my bookings for Group lessons and 1:1 lessons?

    Yes, you can cancel Group lessons and 1:1 lessons as long as you give the tutor the required cancellation notice (as per the tutor’s cancellation policy at the time that you bought the lessons).

    For the purposes of recording the discussion, we encourage learners and tutors to use TutorTower’s internal messaging system to provide cancellation notifications.

    To cancel a lesson, click on the “Classes” menu item, enter the relevant classroom and then go into the lesson and click the “Cancel” button.

    Is it possible to reschedule lesson times for bundle?

    It is possible for the tutor to change lesson times in a bundle. However, learners that cannot make the new times will be entitled to a refund whether or not the bundle has already started. It is therefore best if the tutor does not change the scheduled lesson times if one or more learners have already paid for the bundle. If the tutor does need to change lesson times, it is best if the tutor can first get the agreement of the learners that have already paid for the bundle.

    1. For bundles, select from listed bundles. For 1:1 lessons, post a tutoring job ad (your request will be displayed on our searchable tutoring jobs listing so that you can get responses from many tutors). Alternatively, find 1:1 tutors by browsing the list of available tutors, or find tutors for group lessons by browsing the list of group classes
    2. Message and interview interested tutors.
    3. Use our secure online facility to pay for the selected tutor.
    4. Start learning with the tutor that you choose.

    When you book a tutor for 1:1 lessons or for group lessons, you can choose what you want to learn, and when and where you want to do the lessons. You can choose to have face-to-face lessons, or choose the extra flexibility of doing your lessons using voice and/or video chat programs such as Skype and WeChat. You can include why you want to do the lessons because this helps tutors to decide if they can meet your needs.

    For a bundle:
    Simply send a message to start chatting with the tutor.

    For group lessons and for 1:1 lessons:
    You can use our internal messaging system to interview the tutors. To give you an opportunity to check out the tutor, you only need to pay for one hour with a new tutor; you can choose to use this as part of your interview process. If you are happy with the tutor, after the first lesson you can use our website to buy more lessons with the same tutor.

    Bundles:
    For bundles, class time information is set by the tutor and is shown as part of the bundle information.

    Group lessons and 1:1 lessons:
    Times are more flexible with group lessons and 1:1 lessons. When you request a tutor, you indicate what times you can generally have lessons. When you interview the tutor, or as part of your first lesson you can confirm your lesson schedule with the tutor. The tutor will schedule the lessons in TutorTower. The lesson times will be then show in your TutorTower calendar (under schedule in your profile).

    After the first lesson, if you want to do more group lessons or 1:1 lessons for the same class, send your tutor a message asking your tutor to schedule lessons through TutorTower at your agreed times. You then need to go to Classes, and click into the class you want and buy more lesson time.

    On TutorTower, you can use your credit card, debit card, or PayPal account to make pre-payments for bundles, group lessons and 1:1 lessons. TutorTower then sends payment to your tutor.

    The system guides you to make payment when you book your first lesson. For subsequent lessons in the same class, you just need to click on the “Buy hours” button in your class to pre-pay for lessons.

    You must always use the TutorTower website to make payments for tutors found through our website*. You must not pay a tutor found through TutorTower outside our website.

    *Note that in cases where the tutor travels to you and you have agreed to pay the tutor for the travel, you can pay the travel payment directly to the tutor.

    Although with a new tutor you always have to pay for at least one hour, the first lesson can be between 15 minutes and one hour long. We put an upper limit of one hour with a new tutor to give you a good opportunity to assess your tutor. After the first lesson, the minimum lesson time remains as 15 minutes, but there is no maximum lesson duration.

    Bundles:
    We suggest that you send a message to the tutor to discuss this before buying the bundle.

    Group lessons and 1:1 lessons:
    With a new tutor you always have to pay for at least one hour of lesson time. You can arrange for your tutor to assess your level during this first hour.

    Bundles:
    You can cancel a bundle booking according to the tutor’s cancellation policy, and provided that the bundle has not started.

    Group lessons and 1:1 lessons:
    Yes, you can cancel lessons as long as you give the tutor the required cancellation notice (as per the tutor’s cancellation policy at the time that you bought the lessons).

    Bundles:
    Learners cannot reschedule bookings. Learners are notified if a tutor reschedules a bundle.

    Group lessons and 1:1 lessons:
    If the learner's availability or the tutor's availability changes, instead of cancelling lessons the learner and the tutor may attempt to reschedule to mutually acceptable times. It is up to the absolute discretion of the learner or tutor, as the case might be, to accept or decline a rescheduling request. The tutor’s cancellation notice still holds if either the tutor or the learner needs to decline the rescheduling request. Learners and tutors must use TutorTower’s internal messaging system to discuss rescheduling requests.

    To maintain the quality of your learning experience, learners can leave tutor reviews for bundles, group lessons and 1:1 lessons.

    Bundles:
    Refunds for bundles are at the tutor’s discretion unless the tutor does not deliver the bundle.

    Group lessons and 1:1 lessons:
    TutorTower wants you to have tutors that meet your expectations so we let you remain in control of lesson quality. If a tutor does not meet your learning needs, you can give the required notice to stop taking further lessons with that tutor so that you do not have to pay for any of the remaining lessons that you scheduled with that tutor. You can either have a refund (internal) where your money for the remaining lessons is returned to your TutorTower balance so you can use it to pay for another tutor on our Website. Or you can withdraw (external) your money for the remaining lessons out of TutorTower.

Earn from your passion and build your reputation as a good tutor

1. Create an account

Sign up and complete your profile including the subject(s) that you want to teach. You can offer bundles, group lessons and 1:1 lessons. You can teach face-to-face and/or online. If TutorTower approves your profile, your profile is made public and you get the ability to respond to requests and take bookings from learners.

2. Get bookings

Bundles:
Bundles have a flat fee. A bundle may have one or more lessons and can take bookings from one or more learners.

For your bundle to be accessible for booking, create an instance of the bundle with details including bundle timetable, location and price per learner.

All learners need to use TutorTower to pay the bundle fee before the start of the bundle.

Group lessons:
Group lessons have an hourly rate. You get bookings for group lessons when learners find and join your group class from the list of group classes. You can also respond to the tutoring job ads that you are interested in.

1:1 lessons:
1:1 lessons have an hourly rate. You get bookings for 1:1 lessons by responding to the tutoring job ads that you are interested in. You can also respond to learners that like your profile and send you a direct request.

The booking is finalised after the learner makes a pre-payment on TutorTower for 1 hour of lessons. You then use TutorTower to schedule a lesson for a time agreed with the learner.

3. Interview with interested learners

We recommend that you use our internal messaging system for you and the learner to interview each other. The more you know about the student’s learning needs before the first lesson the better for you.

For group lessons and 1:1 lessons, the first lesson can also be used in part as an interview because you and the learner can assess each other and decide whether or not you want to do further lessons together.

4. Start teaching

Bundles:
Prepare lessons and teach as per your bundle timetable.

Group lessons and 1:1 lessons:
Prepare lessons according to the needs of the learner(s) and start teaching as per the timetable agreed to with the student(s).

5. Get Paid

After you have taken your initial lesson TutorTower will send you notifications about providing details for your payment facility so that we can send you your share of the lesson payment.

Bundles:
To give time to manage refund requests, TutorTower waits 5 days (120 hours) after the end of the bundle before adding the tutor’s share (95%) of the bundle payment to the tutor’s balance in TutorTower. Note that your financial services provider might deduct transaction fees.

Group lessons and 1:1 lessons:
Once both you and the learner confirm that the lesson was provided we recognise it as a lesson that you need to get paid for. We send your share (95%) of the lesson payment to your nominated payout facility, but note that your financial service provider might deduct transaction fees.

6. Continue teaching

Bundles:
After a bundle is finished, you need to create another bundle and take bookings to continue teaching. You can create a new bundle based on an existing bundle to quickly create new bundles.

Group lessons and 1:1 Lessons:
To continue teaching, create lessons on TutorTower to schedule lessons as required by the learner. The learner will make online pre-payment for the lessons. A given learner might choose to stop before finishing scheduled lessons. In that case the learner should give you the required notice as per your cancellation policy.


Why should I become a tutor with TutorTower?

Signing up as a tutor with TutorTower makes it easy for you to teach what you love, when and where you want as a freelance tutor. You can set your own prices for bundles, group lessons and 1:1 lessons.

The benefits for you are:

  • TutorTower makes it easy for you to get bookings for bundles, group lessons and 1:1 lessons.
  • You can see learners that have prepaid so you can be confident that you will get paid for your work.
  • Flexibility to choose:
    • when you teach;
    • where you teach (e.g. in a public venue, in your home or the learner's home);
    • mode of lesson (face-to-face lessons, or video-chats e.g with Skype or WeChat).
  • The reviews system on TutorTower is also important for establishing your reputation as a good tutor.

Tutor: Frequently Asked Questions (FAQs)


TutorTower is a learner and tutor community that exists:

  1. To help both you and your learners to achieve your goals. We make it easier for learners to find good tutors. TutorTower provides a platform for learners to conveniently pay for and schedule lessons with you. This leaves you more time to focus on the learning needs of your students.
  2. To help learners to achieve their goals, and along the way be inspired by tutors to love learning.
  3. To help you to become a successful freelance tutor. Our website markets your tutor profile to your potential customers. Most importantly, TutorTower's learner feedback system keeps track of your good work so that you can establish your reputation as a great tutor.
Scheduling lessons

Bundles: A bundle enables learners to pay a flat fee for a package of one or more lessons including one or more learners. It is usually the tutor that determines the scheduling for bundles.

When creating a bundle the tutor specifies the times of all the lessons. This is so that at the time of buying the bundle, learners can see the actual class times so that they know if they can attend or not. If a learner has prepaid for a bundle, but the learner can no longer attend the lesson, the learner must cancel attendance before the start of the bundle and according to the cancellation policy that the tutor selected for the bundle. After the bundle starts, learners cannot cancel or get a refund unless the tutor does not deliver the bundle.

1:1 lessons: Usually the learner initiates 1:1 lessons by contacting the tutor and arranging a time for the lesson. You as the tutor must create a lesson in TutorTower and schedule it for the time agreed with the learner.

Note that if the learner has enough available unscheduled lesson time in a class, when the tutor creates a lesson the system automatically connects the learner to the lesson. If the learner does not have enough prepaid lesson time when you create a new lesson the learner does not get connected to the lesson. The learner needs to buy more lesson time which allows the learner to select the lesson(s) to pay for and attend.

If a learner has prepaid for a 1:1 lesson (manually or automatically when the tutor creates a lesson), but the learner can no longer attend the lesson, the learner must cancel attendance as described below.

Group lessons: It is usually the tutor that initiates group class scheduling. If a learner has prepaid for a group lesson, but the learner can no longer attend the lesson, the learner must cancel attendance as described below.

For group lessons, if the learner has enough available unscheduled lesson time in a class, when the tutor creates a lesson the system does NOT automatically connect the learner to the lesson. The learner needs to select the lesson(s) to pay for and attend.

Notifications about lesson changes: Learners get an email notification from TutorTower when a tutor creates, cancels or reschedules lessons in a 1:1 class, Group class or in a bundle.

Make sure that learners have pre-paid before the start of each lesson

If you teach without prepayment TutorTower cannot guarantee your payment.

To see the learners that have prepaid, click the “Classes” menu item, go into the relevant class and find the lesson you want. Click on the button “Paid learners” to see the learners that have prepaid and are connected to that particular lesson.

To quickly check which learners have not paid for 1:1 or group lessons, go to the dashboard and look in the Group lessons (To do) section or the 1:1 lessons (To do) section for the lesson that you are going to teach (there is no section for bundles because bundles only include paid learners). If a learner has not prepaid for the 1:1 or group lesson, there will be a message asking you to request payment from the learner before the lesson.

If you somehow teach a learner without prepayment (this is not recommended), after the lesson you need to create a payment request in TutorTower to ask for payment from the learners that did not prepay for the lesson.

Is it possible to reschedule bookings for Group lessons and 1:1 lessons?

If your availability or the learner’s availability changes, instead of cancelling lessons you and the learner may attempt to reschedule to mutually acceptable times. It is up to the absolute discretion of the learner or tutor, as the case might be, to accept or decline a rescheduling request. The tutor’s cancellation notice still holds if the tutor needs to decline the learner’s rescheduling request.

For the purposes of recording the discussion, we encourage learners and tutors to use TutorTower’s internal messaging system to discuss rescheduling requests.

If you and the learner agree on a new time, you must update the existing lesson with the agreed times. You must update the lesson times before the start of the original lesson; this is the ideal solution.

This is not ideal, but if you fail to apply the new lesson times before the start of the original lesson times, you must answer “No” when TutorTower asks if you have you taken the lesson. You need to create a new lesson for the new time agreed with the learner. You must then answer “Yes” when TutorTower asks if you have you taken the lesson for the new time.

Is it possible to cancel bookings for Group lessons and 1:1 lessons?

Yes, the learner can cancel Group lessons and 1:1 lessons as long as the learner gives you the required cancellation notice (as per your cancellation policy at the time that you bought the lessons). If the learner cancels a lesson without giving you enough notice, it is up to you to decide if you want to claim the lesson or not.

You as the tutor can also cancel lessons, but as a courtesy try to give the learner as much notice as possible.

For the purposes of recording the discussion, we encourage learners and tutors to use TutorTower’s internal messaging system to provide cancellation notifications.

To cancel a lesson, click on the “Classes” menu item, enter the relevant classroom and then go into the lesson and click the “Cancel” button.

Is it possible to reschedule lesson times for bundle?

It is possible to change lesson times in a bundle. However, note that learners that cannot make the new times will be entitled to a refund whether or not the bundle has already started. It is therefore best if the tutor does not change the scheduled lesson times if one or more learners have already paid for the bundle. If the tutor does need to change lesson times, it is best if the tutor can first get the agreement of the learners that have already paid for the bundle.

You can choose when and where you want to teach, for example in a public place, in your home, or in the learner's home. You can choose to have face-to-face lessons, or choose the extra flexibility of doing your lessons using voice and/or video chat (e.g. Skype or WeChat).

You also write a self-introduction that highlights your strengths and personality to potential students. This should be well-written and must accurately describe your qualifications, teaching experience, teaching motivation and style. It should be brief, but descriptive enough to capture a student's interest.

A recent and clear photo of you is essential for you to establish trust with your potential customers.

A new learner with you always has to pay for one hour so that you can have the opportunity to assess each other. However, the first lesson can be between 15 minutes and one hour long. After the first lesson, the minimum lesson time remains as 15 minutes, but there is no maximum lesson duration.

TutorTower gives you the flexibility to choose:

  • When you teach;
  • Where you teach (e.g. in a public place, in your home or the learner's home);
  • Mode of lesson (face-to-face lessons, or Skype and WeChat).

Bundles:
The tutor usually initiates the bundle and so tends to set the location and the timetable of the bundle. The lessons can be face-to-face or online, and there can be one or more learners depending on how many learners paid for the bundle.

Group lessons and 1:1 lessons:
You and the learner(s) discuss and agree on the time and place for lessons.

Bundles:
Learners select their preferred bundle from the bundles listed by tutors. All learners need to use TutorTower to pay the bundle fee before the start of the bundle.

Group lessons and 1:1 lessons:
Respond to the tutoring job ads that you are interested in. You can also respond to learners that like your profile and send you a direct request. Learners can then hire you with or without an interview. Where possible, we recommend that you use our internal messaging system as part of an interview process and to assess the learner's proficiency and learning needs before the first paid lesson.

You and the learner can interview each other using our internal messaging system. The interview gives both you and the learner the opportunity to assess if you can develop a productive tutor-learner relationship. The assessment can be a test and/or conversation to determine the learning needs of the student. Once the learner has paid for a booking the learner can view asssessment material that you have added to TutorTower.

Group lessons and 1:1 lessons:
The first hour of lessons with the learner can be seen as a continuation of the interview. The learner can assess your teaching style and competence. Based on your performance the student can decide to continue learning with you or not.

You can also assess whether the learner is right for you or not. Note that you do not have to accept every learner.

It is up to you to plan the lessons and prepare teaching materials for your lessons. The teaching materials chosen should be interesting and take into account the learning needs of the learners.

You can add the lesson material to TutorTower.

All the prices on this website are in Australian dollars.

TutorTower sets the minimum price that a learner pays so that tutors do not detrimentally undercut each other on price. Tutors set their prices at or above the minimum price nominated by TutorTower.

Note that you receive 95% of the learner payment (less transaction fees that may be taken by your financial institution). TutorTower keeps 5% as a service fee.

The learner must make all payments directly to TutorTower. TutorTower then passes through to you your share of the payment (95%). You must not ask, or accept any lesson payments from the learner outside our website*.

TutorTower sends your share (95%) of the lesson payment to the payout facility (bank account or PayPal account) that you provide to us the first time that you get a lesson booking on TutorTower. The amount that arrives in your payout facility may have transaction fee deductions by your financial institution; the fees, if any, depend on your financial institution. TutorTower does not take responsibility for these fees.

You can request to withdraw your earned money (from group lessons or 1:1 lessons that TutorTower has received confirmation from both you and the learner, or from a bundle that you have finished teaching) from your TutorTower balance at any time. However, note that we only process tutor payments every Monday for withdrawal requests that we receive by 7am Melbourne (Australia) time of the same Monday.

* You are obligated to use our website to receive payments from learners. However, where you need to travel to the learner you should agree with the learner as part of the tutor selection process whether or not the learner will pay you a travel surcharge and negotiate the amount. The learner makes payments for your travel, if any, directly to you.

We only process tutor payments every Monday for withdrawal requests that we receive by 7am Melbourne (Australia) time of the same Monday. When exactly the money gets into your account will depend on the banks and is out of our control.
To maintain the quality of the learning experience of every student, we give the learner the opportunity to leave a review for tutors. Learners can also give notice to discontinue group lesson and 1:1 lessons with a given tutor.

Bundles:
If the learner fails to cancel the bundle booking according to the notification period required in the cancelation policy, a refund is at the discretion of the tutor. Learners can contact the tutor to request a refund. If the request for refund does not get resolved to the learner’s satisfaction the learner can take action against the tutor.

Group lessons and 1:1 lessons:
Tutors only get paid for the lessons that have they have actually taught. We allow learners to stop taking lessons with a given tutor. The learner does not have to pay for the remaining scheduled lessons, if the learner gives at least the required notice for cancelling these lessons.

Safety

The safety of learners and tutors is very important to us. While the chances of bad experiences with a tutor or learner are very low, we urge all users to exercise caution and do your due diligence. Below are some safety suggestions that both learners and tutors may wish to consider.

Face-to-face lesson or online or Skype lessons:

  1. Never share your financial details (e.g. your credit card number or bank account number) with a tutor or a learner. Tell us, and avoid a tutor or learner that tries to force you or trick you into sharing your financial details.
  2. Until a booking has been finalised, i.e. learner has paid for lessons via TutorTower do not include your last name and/or your contact details (e.g. phone number, e-mail address and home address) in the internal messages or any other communications. Tell us, and avoid a tutor or learner that tries to force you or trick you into sharing your private information.
  3. Use our internal messaging system for all communications. This is particularly important for under age children that use TutorTower (with the consent of their parent/guardian). Avoid and/or report anyone that tries to force you or trick you into communicating outside the TutorTower system.
  4. Parents create and manage a TutorTower account on behalf of their under age child. This ensures that all messages come through the parent.
  5. On your first lesson or interview confirm each other’s identities (e.g. view driver’s licence or passport). Learners can request to see the certifications (e.g. see current working with children check and police/background check) or qualifications that the tutor has listed on TutorTower.
  6. An adult should be present if a tutor is teaching an under age learner.
  7. If you feel uncomfortable, depending on the situation stop the lesson immediately, or finish the lesson and cancel the remaining lessons with that tutor or learner.
  8. Report any bad behaviour to TutorTower, and depending on the nature of the behaviour, also report to the relevant authorities such as the police.

Face-to-face lesson:

  1. Before going for a face-to-face lesson, tell your family or friends the name of the tutor or learner, lesson venue, time and duration of the lesson and your expected return time.
  2. For your first face-to-face lessons or for an interview meet in a public place. You can also invite a friend to the first meeting.

We encourage users to contact us to report inappropriate content or behaviour. We take the necessary actions such as terminating the account and/or notifying the relevant authorities if we find that the content breaches our terms and conditions.

If we find that a breach is not serious we may issue a warning. However, if the culprit repeats or escalates the breach we will terminate the account, and if necessary notify the relevant authorities.

The various states and territories in Australia have laws that require people in these jurisdictions that work with children in these jurisdictions to have working with children checks. If a tutor has provided evidence of their working with children check we reflect this on the tutor’s profile. However, it is the responsibility of the parents of under age children to check and satisfy themselves that the working with children check is both real and current. Parents in these Australian jurisdictions can use the resources below to see how to verify a working with children check.

Australian jurisdictions:

Other Countries:

Over time we will add working with children information for other jurisdictions. Contact Us if you wish your profile to reflect your working with children status.