Bundles: A bundle enables learners to pay a flat fee for a package of one or more lessons including one or more learners. It is usually the tutor that determines the scheduling for bundles.
When creating a bundle the tutor specifies the times of all the lessons. This is so that at the time of buying the bundle, learners can see the actual class times so that they know if they can attend or not. If a learner has prepaid for a bundle, but the learner can no longer attend the lesson, the learner must cancel attendance before the start of the bundle and according to the cancellation policy that the tutor selected for the bundle. After the bundle starts, learners cannot cancel or get a refund unless the tutor does not deliver the bundle.
1:1 lessons: Usually the learner initiates 1:1 lessons by contacting the tutor and arranging a time for the lesson. You as the tutor must create a lesson in TutorTower and schedule it for the time agreed with the learner.
Note that if the learner has enough available unscheduled lesson time in a class, when the tutor creates a lesson the system automatically connects the learner to the lesson. If the learner does not have enough prepaid lesson time when you create a new lesson the learner does not get connected to the lesson. The learner needs to buy more lesson time which allows the learner to select the lesson(s) to pay for and attend.
If a learner has prepaid for a 1:1 lesson (manually or automatically when the tutor creates a lesson), but the learner can no longer attend the lesson, the learner must cancel attendance as described below.
Group lessons: It is usually the tutor that initiates group class scheduling. If a learner has prepaid for a group lesson, but the learner can no longer attend the lesson, the learner must cancel attendance as described below.
For group lessons, if the learner has enough available unscheduled lesson time in a class, when the tutor creates a lesson the system does NOT automatically connect the learner to the lesson. The learner needs to select the lesson(s) to pay for and attend.
Notifications about lesson changes: Learners get an email notification from TutorTower when a tutor creates, cancels or reschedules lessons in a 1:1 class, Group class or in a bundle.
Make sure that learners have pre-paid before the start of each lesson
If you teach without prepayment TutorTower cannot guarantee your payment.
To see the learners that have prepaid, click the “Classes” menu item, go into the relevant class and find the lesson you want. Click on the button “Paid learners” to see the learners that have prepaid and are connected to that particular lesson.
To quickly check which learners have not paid for 1:1 or group lessons, go to the dashboard and look in the Group lessons (To do) section or the 1:1 lessons (To do) section for the lesson that you are going to teach (there is no section for bundles because bundles only include paid learners). If a learner has not prepaid for the 1:1 or group lesson, there will be a message asking you to request payment from the learner before the lesson.
If you somehow teach a learner without prepayment (this is not recommended), after the lesson you need to create a payment request in TutorTower to ask for payment from the learners that did not prepay for the lesson.
Is it possible to reschedule bookings for Group lessons and 1:1 lessons?
If your availability or the learner’s availability changes, instead of cancelling lessons you and the learner may attempt to reschedule to mutually acceptable times. It is up to the absolute discretion of the learner or tutor, as the case might be, to accept or decline a rescheduling request. The tutor’s cancellation notice still holds if the tutor needs to decline the learner’s rescheduling request.
For the purposes of recording the discussion, we encourage learners and tutors to use TutorTower’s internal messaging system to discuss rescheduling requests.
If you and the learner agree on a new time, you must update the existing lesson with the agreed times. You must update the lesson times before the start of the original lesson; this is the ideal solution.
This is not ideal, but if you fail to apply the new lesson times before the start of the original lesson times, you must answer “No” when TutorTower asks if you have you taken the lesson. You need to create a new lesson for the new time agreed with the learner. You must then answer “Yes” when TutorTower asks if you have you taken the lesson for the new time.
Is it possible to cancel bookings for Group lessons and 1:1 lessons?
Yes, the learner can cancel Group lessons and 1:1 lessons as long as the learner gives you the required cancellation notice (as per your cancellation policy at the time that you bought the lessons). If the learner cancels a lesson without giving you enough notice, it is up to you to decide if you want to claim the lesson or not.
You as the tutor can also cancel lessons, but as a courtesy try to give the learner as much notice as possible.
For the purposes of recording the discussion, we encourage learners and tutors to use TutorTower’s internal messaging system to provide cancellation notifications.
To cancel a lesson, click on the “Classes” menu item, enter the relevant classroom and then go into the lesson and click the “Cancel” button.
Is it possible to reschedule lesson times for bundle?
It is possible to change lesson times in a bundle. However, note that learners that cannot make the new times will be entitled to a refund whether or not the bundle has already started. It is therefore best if the tutor does not change the scheduled lesson times if one or more learners have already paid for the bundle. If the tutor does need to change lesson times, it is best if the tutor can first get the agreement of the learners that have already paid for the bundle.